Terms and Conditions

Welcome to CarelyCloud. By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not use the service.

1. Service description

CarelyCloud is a SaaS (Software as a Service) platform designed for healthcare professionals and practices. It offers appointment management, patients, scheduling, online booking, and internal communications. CarelyCloud does not process payments between patients and healthcare professionals; that financial relationship is exclusively between the parties involved.

2. Eligibility and registration

To use CarelyCloud you must:

• Be 18 years of age or older.
• Provide truthful, up-to-date information when registering.
• Keep your access credentials confidential.
• Be responsible for all activity that occurs under your account.

3. Plans and subscriptions

CarelyCloud operates on a monthly subscription model. The available plans (Starter, Pro, and Enterprise) are described on the pricing page. The free trial period lasts 14 days from account creation. After that period, access may be suspended until the plan activation process is completed.

Prices are subject to change. CarelyCloud will give at least 30 days' notice of any pricing change to users with active subscriptions.

4. Acceptable use

You agree not to use CarelyCloud to:

• Store or transmit unlawful, defamatory content, or content that violates third-party rights.
• Reverse engineer, decompile, or attempt to obtain the software's source code.
• Use the platform for fraudulent activities or activities that harm patients.
• Intentionally overload the infrastructure through automated attacks.
• Share access credentials with unauthorized people.

5. Patient data

Patients' clinical and personal data is the exclusive property of the professional or clinic that records it. CarelyCloud acts solely as a data processor and does not transfer, sell, or share that information with third parties. See our Privacy Policy for more details.

6. Service availability

CarelyCloud strives to maintain 99% monthly service availability, but does not guarantee that the service will be uninterrupted or error-free. We reserve the right to perform scheduled maintenance, notifying users with reasonable advance notice.

7. Intellectual property

All software, design, trademarks, and content of CarelyCloud are the property of their creators and are protected by applicable intellectual property laws. Using the platform does not grant you any ownership rights over those elements.

8. Limitation of liability

To the maximum extent permitted by law, CarelyCloud will not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the service. CarelyCloud's total liability to a user will not exceed the amount paid by that user in the last 3 months.

9. Cancellation and termination

You may cancel your subscription at any time by contacting support. CarelyCloud reserves the right to suspend or cancel accounts that violate these terms, with prior notice except in cases of serious violations. After cancellation, your data will be retained for 30 days before being permanently deleted.

10. Changes to these terms

CarelyCloud may update these Terms and Conditions at any time. Material changes will be notified by email with at least 15 days' notice. Continued use of the service after the effective date constitutes acceptance of the new terms.

11. Governing law

These terms are governed by the laws applicable to CarelyCloud's place of operation. Any dispute will preferably be resolved through direct negotiation or, failing that, through the dispute resolution mechanisms available in the corresponding jurisdiction.